The answers you’re seeking can be discovered right here!
If, for any reason, you don’t find what you’re looking for, please don’t hesitate to contact our Customer Support Team.
Got unanswered questions? You’re in luck! You’ve come to the right place.
Remember, our Customer Support Team is available 24/5 to assist you.
The answers you’re seeking can be discovered right here!
If, for any reason, you don’t find what you’re looking for, please don’t hesitate to contact our Customer Support Team.
Whenever a new client opens a trading account, numerous questions often arise. Therefore, we’ve compiled all of these questions, along with a few more, into an easy-to-understand FAQ section.
Our Registration page is where you need to go. Simply fill in the form, and you’re good to go!
Absolutely! To initiate a withdrawal, you’ll need to submit a “Withdrawal Request” from the SwissTrades365 Client Area. Our Back Office Team will carefully review your request to ensure everything is in order before processing your withdrawal. Please note that the withdrawal method will depend on the deposit method you used initially, so please keep this in mind.
The smallest deposit we accept is $300.
As we strive to attain regulation, we adhere to policies and procedures similar to tier-one EU-based regulated banks. Therefore, your withdrawals are sent to the same source as your deposit method.
At SwissTrades, we consider $300 to be a modest deposit. Think of it not only as a financial investment but also as an investment of your time, demonstrating your commitment to trading. Through our research, we’ve determined that $300 is the minimum amount where you can still expect to see a meaningful return. Any lower than this, and the investment may not yield significant results.
While many of our traders start with $5,000, some also begin with $300. Our analysis indicates that for a trading account to thrive, it should ideally hold around $10,000 within a month. This figure is derived from starting with $5,000 and gradually adding smaller deposits of $2,500 each.
The majority of our traders eventually invest $250,000 over their trading journey, typically yielding favourable returns. However, this success relies on diligent risk management, market awareness, and the development of a comprehensive trading plan. These aspects can all be discussed with your dedicated Account Manager, who will assist you in refining your approach.
We understand the inclination to deposit the minimum amount possible, but we’ve observed that higher investments often lead to higher potential returns.
While our smallest allowed deposit is $300 (or the equivalent in another currency), we’ve found that investing at least $2,500+ is the most advantageous approach for trading.
Although leverage and bonuses can be beneficial, your initial investment sets the foundation for your trading journey.
If you’re still uncertain, you can consult your Account Manager, who will endeavor to illustrate the correlation between higher investments and greater rewards.
Unfortunately, we do not offer additional bonuses apart from the 100% Deposit Bonus on your initial deposit.
If you did not receive a 100% Deposit Bonus and believe you are eligible, we recommend contacting your Account Manager. However, please ensure that you have thoroughly read and understood our Bonus Terms and Conditions beforehand.
Definitely Not!
Trading and investing in the financial markets carry inherent risks and fluctuations in your account balance are expected. However, when trading with SwissTrades365, you cannot lose more than the amount available in your account.
There are multiple ways to deposit with SwissTrades365. You can simply visit our Deposits and Withdrawals page to explore the options we offer and choose what suits you best.
Absolutely none!
When you deposit into your SwissTrades365 trading account, we won’t charge you any fees whatsoever.
Transparency and trust are paramount at SwissTrades365. We pride ourselves on providing clear and upfront information to our clients, and as such, there are no hidden fees whatsoever.
However, we do apply a 5% withdrawal fee, which covers credit and debit card processing costs. Typically, there are no commissions for bank transfers.
Additionally, other account-related charges may apply, such as SWAPs and dormant fees.
For further clarification on any of these fees, please don’t hesitate to reach out to your Account Manager or our Customer Support Team.
Unfortunately, this can happen occasionally. There are several reasons for it, such as insufficient balance to cover the transaction or your bank imposing a block on specific online transactions. We recommend reaching out directly to your bank or financial institution to address the issue.
Unfortunately, we do not permit third-party transactions. Only the account holder is authorised to deposit or withdraw funds. This rule applies not only to deposits but also extends to withdrawals. Sending funds to any third-party credit/debit card or bank account is strictly prohibited. We take this rule seriously to uphold the security of our clients’ accounts, in compliance with regulations set by various regulatory bodies.
Don’t Panic! We’ve got things under control. Resetting your SwissTrades365 Client Area Password is a simple process.
Click here to access the Forgot My Password link and follow the provided instructions. You’ll be able to set a new password in no time!
Certainly! At SwissTrades365, we offer trading solutions and access to the financial markets. Empowering clients with the necessary trading tools to become successful traders is one of our core beliefs. However, it’s essential for clients to apply themselves and commit to learning. Understanding and learning about the financial markets before making trades is crucial. Additionally, risk management must also be taken into consideration.
If you need assistance, help is available. Simply reach out to our Customer Support Team or your Account Manager.
Trading Hours are crucial in the world of trading. For more details, please refer to our Trading Schedule page.
Yes, trading on the weekends is allowed, but only in the case of the Cryptocurrency market. All other markets would be closed. Cryptocurrencies are not centralised and have no regulation, so you can trade Ethereum 24/7/365.
It’s commendable that you’re eager to start trading. However, before diving in, it’s essential to consider a few key factors. Have you thoroughly evaluated all risks involved? Have you conducted adequate research and education on trading? Have you developed a comprehensive trading plan?
If you’ve answered yes to all of these questions, you can proceed by depositing funds into your account. Then, select an instrument from any asset class that aligns with your trading strategy and begin trading.
However, if there’s a “no” to any of these questions, it’s advisable to consult with your Account Manager. They can assist you in addressing any concerns and help you navigate the trading process effectively.
To better understand this answer, you need to understand what SwissTrades365 offers. SwissTrades365 is a trading brokerage that caters to a diverse client base, allowing them to open accounts and engage in trading activities. However, we maintain a stringent KYC (Know Your Customer) policy to ensure compliance at all times.
Once clients have registered, we provide trading education to help them navigate the complexities of trading and avoid common pitfalls. We prominently display risk warnings throughout our website to emphasise the inherent risks involved in trading.
Despite our efforts, there are instances where clients experience dissatisfaction or losses. Why does this happen?
The reality is that trading is not suited for everyone. Some individuals may overestimate their ability to outsmart the market and engage in high-risk trading practices despite our warnings against it. Instead of relying on informed strategies, they may act impulsively based on gut instincts.
Furthermore, even clients who heed our advice and exercise caution may still incur losses. The unpredictable nature of the market means that outcomes can change rapidly, leading to unexpected results. Trading is inherently challenging, and success is not guaranteed.
It’s important to recognize that trading involves investment risks. However, by following the guidance of your Account Manager and conducting thorough research, you can position yourself more effectively in the financial markets.
Remember, investment outcomes can fluctuate, so it’s crucial to manage your expectations accordingly
We appreciate your enthusiasm, but it’s important to understand that trading involves significant risks. Once you’re confident in your understanding of these risks, you can proceed to register your trading account. We will verify and approve your account, after which you can make your deposit and take the next step towards trading!
Your Account Manager will then reach out to you to provide guidance and assistance in navigating the trading process with SwissTrades365.
And don’t forget to prioritise proper risk management, which is facilitated by our user-friendly trading platform.
Not at all! It’s one of the initial steps you must take when registering your account with SwissTrades365. This process is essential to confirm your identity. It’s straightforward, and we’ve already sent you an email outlining the procedure.
If you require further information regarding the verification of your SwissTrades365 trading account, you can visit our KYC Process page. There, you’ll find explanations about all the required items.
You will receive an email notification sent to the email address you provided during registration, so be sure to check your inbox regularly. Our Back Office team will review all the documents you’ve submitted and notify you of the approval status.
If there are any discrepancies or issues, you’ll also receive an email outlining what needs to be corrected.
If all documents are in order and no corrections are required, we aim to review your submissions and provide a response within the hour, provided they are submitted between Monday and Friday.
Verification is a crucial aspect of our operations at SwissTrades365. As we strive towards regulation, adhering to guidelines similar to those of regulated brokers becomes imperative. Therefore, implementing a KYC (Know Your Customer) policy and verification process is of utmost importance. Even without regulatory considerations, the KYC process remains vital at SwissTrades365 as it ensures that we have a clear understanding of the individuals accessing our services.
If you don’t have a passport, there’s no need to worry as we accept any type of document that verifies your identity. This includes a Passport, Government Issued ID, or a valid Driving Licence. If you don’t possess any of these documents, please reach out to our Customer Support team.
Don’t hesitate! Immediately contact your Account Manager, and they will inform the Back Office Team of the situation and put a halt to your trading account.
If you need to update your personal information, simply reach out to us and let us know what needs to be updated, and we’ll take care of it for you. If any additional information is required, we’ll inform you accordingly.
Traders from most countries can invest with SwissTrades365, except for those from certain countries such as Afghanistan, Crimea Region, Cuba, Iran, Iraq, Israel, Japan, North Korea, Sudan, Syrian Arab Republic, USA, and Yemen.
While we are not currently regulated by any tier-one EU-based regulator, we adhere to all the latest regulations and circulars that other regulated brokers must abide by. However, we are actively working towards full compliance and regulation, as outlined on our Regulation page.
There are several ways to get in touch with our Customer Support Team. The best ways are either through our Phone number at +44 204 586 0540 or by emailing us at [email protected]. Our team is ready to assist you and is available 24/5.
Understanding every aspect of a job leads to greater proficiency. The same principle applies to trading. It would be imprudent to invest your hard-earned money into something you don’t fully comprehend. That’s why SwissTrades365 offers Forex Trading to all Prime trading account holders and higher, not as an incentive to sign up, but as a tool for success in the financial markets. To ensure your success in trading, it’s essential to grasp both the basics and intricacies of trading.
We’re diligently ensuring that everything is perfect before the launch of our Academy. If you’re eager to learn all about trading and can wait, simply reach out to your Account Manager, and they’ll prioritise your enrollment when we launch our Academy.
It’s incredibly user-friendly! When we first designed the SwissTrades365 web-based trading platform, we prioritised beginner traders, building it from the ground up with simplicity in mind. Moreover, the user experience on this platform is exceptional, with everything just two clicks away.
If you need a tutorial on how things work, don’t hesitate to reach out to your Account Manager. They’re thoroughly familiar with the trading platform and will guide you through navigating the SwissTrades365 Platform effortlessly.
Our Customer Support Team is available to assist you 24/5, so reaching them shouldn’t be an issue. However, in rare cases where things escalate, you can visit our Contact Page and find our helpline. Simply give us a call!
If you have a question that hasn’t been addressed above, you can reach out to a Customer Support Representative by completing the form below. We aim to respond to all inquiries within an hour.
